At eFlorist we employ a highly trained UK Sales and Customer care team that are committed to ensuring the best possible service to our consumers when ordering flowers by post any of our florist delivered products and gifts online for home delivery.
We are only too happy to deal with any enquiries you may have regarding our UK online flower delivery and gifting services and welcome any feedback or comments you may have relating to your experiences with eFlorist.
The eFlorist Contact Centre is open:
Monday to Friday from 9:00am to 5:00pm
Saturday from 9:00am to 3:00pm.
We have some FAQ's which might help answer your query before you contact us.
Should you need to amend an order you have placed through our website, please call 0800 0930 366 as soon as possible.
Please call our contact centre on 0800 0930 366 and one of our customer service representatives will be able to assist you.
Of course! If you prefer to order by phone please call our contact centre on 0800 0930 366 and one of our customer service representatives will gladly assist you in placing your order
You are free to include an anonymous card message with any of our gifts though we will require your personal details for billing purposes. Your details are held in accordance with the Data Protection Act.
You can pay for your order using the following methods.
Once you have placed your order you will be provided with a reference number and you will receive a confirmation email.
Your email receipt can be used as a VAT receipt.
Unfortunately as flowers are a perishable item we are unable to deliver to PO Boxes or BFPO addresses.
Should you require a confirmation of delivery please call our contact centre on 0800 0930 366 and one of our customer service representatives will contact the delivering florist on your behalf.
Should your recipient not be at home at the time of delivery the florist will leave a calling card with contact details in order for your recipient to arrange a redelivery or collection.
Many Hospitals no longer accept flowers so it is always advisable to check before placing your order. eFlorist certainly can deliver to those hospitals that allow flowers to be delivered. For those that do not eFlorist offers a range of gifts acceptable for delivery to a hospital.
Deliveries to cruise ships, airports and other transient addresses are sent at the customers risk. If you require a delivery to a transient address you should call our contact centre on 0800 0930 366 prior to placing your order.
Our UK based team is available on 0800 0930 366 and the number can be found at the top of every page, or alternatively you can email our support team.