At Flowers For Funerals we employ a highly trained UK Sales and Customer care team that are committed to ensuring the best possible service to our consumers when ordering flowers by post any of our florist delivered products and gifts online for home delivery.
We are only too happy to deal with any enquiries you may have regarding our UK online flower delivery and gifting services and welcome any feedback or comments you may have relating to your experiences with Flowers For Funerals.
We have some FAQs which might help answer your query before you contact us.
When the flowers are delivered, the lucky recipient will receive the flowers, any additional items purchased such as chocolates or teddy bears and the card message.
We ensure that no documents are delivered with the gift as this may detract from the intended sentiment.
As such, when writing your card message, please be aware that if no name is included, the recipient will not know who the flowers are from and the delivery will be completely anonymous. This may be your intention for a romantic occasion such as Valentine's Day.
If the recipient contacts us to find out who sent the flowers, we will not release any information without your permission and will contact you to confirm if it would be acceptable to yourself to provide such details. This is due to the Data Protection Act of 1998.
Should the person you are sending flowers to not be at home at the time of delivery, there are three options on how to proceed.
In the event there is nobody present and nowhere safe to leave the flowers, the flowers will be returned to the nearest depot or Post Office. A calling card may be left advising the recipient to contact the courier or Royal Mail to organise a re-delivery or a collection.
Our florist delivered bouquets will follow similar procedure, though if a telephone number has been provided our florist can contact the recipient to see if they are nearby or available to take the delivery. They can also leave a message to organise a delivery at a time that suits them or to advise them of the location of the flowers, whether they are in a safe place or if they have been returned to the shop.
On top of the cost of the flowers, there is a service charge cost. The service charge applied will vary based on the date of delivery. There are two options for florist delivered products:
- Same day delivery £7.95
Note: You will need to place your flower order before 3pm Mon-Sat for a same day delivery service.
When you place your order online, the website will confirm that your order has been placed and will display an overview of the details provided. Shortly after this, you will receive an automated email confirmation from eFlorist with the reference number to keep for your records.
If your order is placed by telephone, the advisor you speak to will provide an order ID and can email the confirmation to you if you desire.
When your order is marked as delivered by our florist, you will receive an automated SMS notification from eFlorist to let you know. This is normally followed by a phone call or message from the recipient, overjoyed at the delivery of fresh flowers they have recently received.
If you haven't received an SMS notification, this may be because a mobile number wasn't provided when the order was placed, but if you would like an update, our Customer Service team are on hand to help here.
Our deliveries take place between 09:00 and 21:00, Monday to Friday.
Rest assured if the flowers are ordered for a funeral, the delivery time is guaranteed and often checked with the local funeral directors to ensure the tribute is in the right place at the right time.
We ask for a minimum of 24hours notice to make any changes. If you are requesting any changes on the date of delivery or the date before, we will make every effort though we can't guarantee this.
Over the Valentines period, we work super-fast to arrange and despatch orders for delivery. Please note that this means we will not always be able to cancel or make amendments to orders. Please can you double check your order prior to payment to avoid any mistakes and subsequent disappointment this may cause.
You can select delivery dates online when choosing your flowers. We agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date for florist delivered products.
|Phone Opening Times||Mon - Fri (9am - 5pm) - Sat (9am - 3pm)|
|Email Opening Times||Mon - Fri (9am - 5pm) - Sat (9am - 3pm)|
Email email@example.com (Please include your Reference number)